FAQ

 

FREQUENTLY ASKED QUESTIONS

1. Do you ship outside of the U.S ?

Yes we do. Some things to consider:

  • Shipments outside of the U.S. may be subject to duties, fees, or VAT that are the customer's responsibility to pay.
  • Canadian customers: Shipping costs range from US $35-$85.
  • Overseas customers: Generally, shipping costs for the 3ft tabletop possibiliTree® range from US $50-$75.
  • Overseas customers: Generally, shipping costs for the 6ft suspended possibiliTree® range from US $75-$125.
  • 3ft tabletop shipping box dimensions: 37" x 6" x 6". Shipment weight: 6 pounds. Converting to metric, the dimensions are 94 x 15.2 x 15.2 cm and the weight is 2.7 kg.
  • 6ft suspended shipping box dimensions: 59" x 7" x 7". Shipment weight: 14 pounds (6.4 kg). Converting to metric, the dimensions are 150 x 18 x 18 cm and the weight is 6.4 kg.

 

International customers, we require that you contact us to place your order.

 

Acquiring Your Tree

2. Where can I see this tree in a store?
We sell possibiliTree® wooden trees primarily online and strive to make sure the photos on our website accurately depict the trees. Occasionally we may make some models of our trees available at select stores. When this occurs, we will post the store name and address on our website. Meanwhile, here is a video clip from the December 17, 2010, Today Show featuring a 6ft suspended tree--to give you an idea of proportions and how it hangs.

3. Why do ceilings have to be at least 9 feet high to display the 6ft suspended tree?
It's a question of math. The 6ft tree is actually 68 inches from top to bottom. We recommend 18 inches between the bottom row of branches and the floor to allow plenty of space for gifts. The length of the wire between the top of the tree to the ceiling must be at least 22 inches. This length prevents the wire from pulling tightly and cutting into the dowels—the "stems" between the rows of branches—when stacking the tree for storage. 68 inches + 22 inches + 18 inches = 108 inches = 9 feet.

4. Do I have any options if my ceiling is shorter than 9 feet and I really want a 6ft suspended tree?
Yes. You have two options:
Tree with bottom row removed. We wire your tree with 9 rows of branches instead of 10. This creates a 5 foot tree. Your tree will float the recommended 18 inches above the floor. The distance between the top of the tree and the ceiling will be a minimum of 22 inches and may be more, depending on your exact ceiling height.
Full size 6ft tree that floats closer to the floor. We wire the tree to its full size—68 inches. Your tree will include all 10 rows of branches. Since the distance between the top of the tree and the ceiling must be at least 22 inches, the distance between the bottow row of branches and the floor will vary between 1-17 inches, depending on the exact height of the ceiling.

If one of these two solutions is right for you, indicate your option in the special instructions box when making your online purchase. If you need more information, call or email us.

5. Once I order, when will my tree arrive?

We aim to ship out orders within 5 days of receiving them. Depending on the delivery option you selected, your tree should arrive between 2-10 business days after shipping. In the event that our trees are on back order, we will notify you and apprise you of the wait time before we can send out your tree.

 

6. Is it possible to purchase a tree without using PayPal™?

PayPal™ is our vehicle for online credit card transactions. You don't have to have a PayPal™ account. Just follow the prompts when making a purchase through our website shopping cart and use your Visa, MasterCard, American Express, or Discover card to charge your purchase. We have found PayPal™ to be safe and easy to use.

 

If you really object to using PayPal™, you still could purchase a possibiliTree® wooden tree by mailing your order to us and including a cashier's check or money order. Please contact us for details.

 

Displaying Your Tree

7. Why do my branches tilt and move?

The designer of possibiliTrees had easy storage in mind as well as clean lines when he created the first wooden trees. PossibiliTree® wooden trees are designed to be collapsible. This means the tree parts are not rigidly fixed together. Inherently the branches will tilt and move a little. Occasional readjustment is not uncommon. To keep branches from becoming lopsided, make sure each branch is balanced on the ends with ornaments that weigh about the same.

 

8. What do you recommend for lighting a possibilTree®?

To create light effects, you can:

  • strategically place your tree under track lighting
  • shine LED lights from below the tree and position as "spot lights"
  • light up your branches with LED-embedded ornaments.

 

Like any wood product, this tree will burn. Do not place lit candles or hot objects on or near the tree.

 

As of yet we have not found any string of lights to look good on possibiliTree® branches. In your experiments, if you successfully string lights on your possibiliTree® and you are pleased with the results, we'd love to recommend your technique to others. Send us a photo!

 

9. What kind of ornaments do you recommend?

We recommend that you display ornaments that have meaning to you and reflect aspects of you and your family's life. Tap into your creativity; display objects that give you pleasure.

 

Keep in mind that on a 3ft possibiliTree®, there are 4" between the layers of branches. Ideally, the combined length of each ornament and string should be in the 2"-3" range.

 

On the 6ft possibiliTree®, the space between the layers of branches ranges from 3.5" to almost 8". This allows for variation in size of ornaments and length of string as you see fit.

 

10. How have other people decorated their possibiliTrees?

We are delighted that some of our customers have already sent us photos of their decorated possibiliTrees. Vist our growing photo gallery. If you would like to share photos of your decorated tree, send your digital images in jpeg to our photo curator, Pat, at psorenson@possibilitree.com.

 

11. How do I hang my 6ft suspended possibiliTree™?

Prior to hanging your suspended tree, you will need to install a hook in your ceiling. The hook should be able to support 60 pounds. Because of the wide variety of ceiling materials and construction methods, we suggest seeking advice at your local hardware store for the proper selection of hardware.

 

You'll find step by step directions for hanging the suspended tree in the assembly instructions that we'll send out with your purchase of a "6-footer."

 

12. Can I display my tree outdoors?

PossibiliTree® wooden trees are recommended for indoor use. Exposing your tree to the elements may cause the wood to darken unevenly or to warp.

 

Troubleshooting

13. Do possibiliTree® wooden trees require any maintenance?

PossibiliTree® wooden trees require little maintenance. To prevent premature darkening, avoid displaying your tree in a space that will receive hours and hours of direct sunlight. If the wood appears dry, use a soft cloth to apply a light coating of furniture oil to restore your tree to its original richness. Store your tree in a cool, dry place.

 

14. I've lost my assembly instructions. Please help!

Just send us an email. Let us know which model you have. We will send you a PDF of the assembly instructions.

 

15. I lost a part on my tabletop tree. Can I get a replacement?

Please contact us. We are happy to replace lost parts.

 

16. The metal rod is visible after I've assembled my tabletop tree.

First, make certain the the rod is screwed far enough down into the base. If the metal rod is still visible, please contact us and we will help solve the issue.

 

Customized Trees

17. Do you make a floor-standing 6ft possibiliTree®?

No. The 6-footer was designed as a suspended tree and looks best that way. To date, all prototypes of a floor-standing 6ft possibiliTree® have been "given the boot" by the company artistic director.

 

18. Would you custom wire my 6ft suspended possibiliTree® so that it hangs upside down (biggest branches nearest to the ceiling)?

Sorry, but no. The delicate top dowel and smallest branches will not support the weight of all the larger pieces in an upside down position.

 

19. Could I order a possibiliTree® in a different wood?

We want to put our energies into the products in our current line, so at this time we do not offer the option of custom wood selections.

 

20. Could I custom order a possibiliTree® in a different size?

Sorry, but we do not have the capacity at this time to make custom size trees with this one exception: We can modify the 6ft suspended tree to 5ft by removing the bottom row of branches before wiring. See #4 above for more information.

 

About the Company

21. How "green" is your tree?

By virtue of the fact that possibiliTree® wooden trees are a natural wood product, possibiliTrees are green. You can make them greener by using them year after year. Additionally, possibiliTrees are minimally processed. They are reusable, recyclable, and, with the exception of the metal rod and wire on the different models, are biodegradable. When possible, we make our trees with naturally fallen trees (deadfall). Currently, the wood from our wild cherry models comes from a cherry tree that grew in the countryside of north central Minnesota and fell during a summer thunderstorm.

 

22. How sustainable is your company?

We are currently mapping out our sustainability goals. We see this as an ongoing process. We want to be transparent about our goals and accomplishments. As our thoughts formulate into a well-articulated plan, we will post them to our website and update regularly.

 

23. Do you donate a percentage of your profits to charity?

This is a great idea and we appreciate businesses that are able to do this. For us, though, the reality is that we would have to pass on the cost of our charitable contributions to our customers. This would increase the price of our trees. We suspect that given a choice, our customers would opt to purchase a possibiliTree® wooden tree at the lowest price possible and to donate to charitable organizations on their own.

 

24. Will you donate a tree to my nonprofit cause?

Sorry. We are not yet in a financial position to do so.

 

25. Why do you call possibiliTree® wooden trees A Tree for Life?

  1. PossibiliTree® wooden trees are designed to last for years--perhaps a lifetime.
  2. We hope that your possibiliTree® serves as a tree for your life--to frame times and spaces that have meaning for you.
  3. By using the phrase A Tree for Life, we are aligning our trees and our business to the mythical "Tree of Life," a many branched tree illustrating the idea that all life on the planet is related. This is a powerful image for us and one that reminds us to build a business that is humble, sustainable, and rooted in integrity.

26. Enter your name in our "500 Friends" promotion and you may win a 6ft suspended possibiliTree® wooden tree, value $350!

To enter the drawing, find our PossibiliTree Facebook page. Once there, simply click the "like" icon. Once we reach 500 friends on our PossibiliTree Facebook page, we will draw for the winner of a 6ft possibiliTree®. We will notify the winner through Facebook. The winner may choose between a cherry or walnut tree (value $350). We will custom string the tree to the winner's specifications. PossibiliTree LLC will ship free to USA winners & defray shipping costs to a winner living abroad. Good luck to all!

 

Do you have a question? Contact us.

Send your query to info@possibilitree.com. We will update this FAQ page on a regular basis. Thank you.